- The benchmarks for our own quality orientation are the high quality standards of our customers.
- To continually increase customer satisfaction we developed and implemented a Quality Management System that, in cooperation with our customers, we are constantly improving.
- We are continually extending and improving our offering of products and services. Special significance is given to using modern, future-oriented technologies as well as securing our customer’s investment.
- We aim towards having a long-lasting and partnership relationship with our customers so that our customers can profit from our collaboration and we have mutual trust in one another.
- Trust also means future security. One of the tasks of our employees is to help contribute towards the economic future of the GUS Group. Profitability is not an end in itself, it is the basis for innovative strength and future capability.
- Our quest towards “Service Excellence” is part of our competitive advantage. The commitment and qualifications of our employees play a large part in achieving it.
“Quality means fulfilling requirements. We are committed to achieve this. It is the right of our customers to assess it.”
>> Quality is a Commitment (Statement from Heinz-Paul Bonn)>> Management Briefing "Quality" (pdf file)
